Lets Go...

Step 1:

As my first step, Although i was used to AC remote, but I thought let's step back and try to under stand the remote from scratch.

And this was reaction....

Then I though of validate my learning. I want to know about other's perspective. I did small survey over phone and try to get their feedbacks.

Let’s start the design Process:

Research & insights:

User interviews

I’ve conducted 10 user interviews with people who identify themselves as common people, and have used an air conditioner in the past.

These interviews were unstructured, but all revolved around the interviewees’ past experience with air conditioners, the particular features they have used in the past, and the frustrations they’ve experienced around their operation.

Below are select quotes from these interview sessions: